Okay -- I'll say right up front I am a fan of Concepts.
Actually I am a fan of Daniel - my hairstylist.
I have been coming here for years.
Daniel "gets" what I want -- he knows what I like, knows what looks good on me and recommends changes based on how he knows me. I have thick hair, with a will of its own, I can't do just any style. I know he will steer me away from things that won't look good AND that I can't maintain.
Concepts is in a great place too - Yonge and Bloor - concourse level.
They are always professional and friendly. They know the business, use great products and you walk away happy.
Finding a stylist you like is a tricky business - if you are having issues, try here.
As well as the hair salon, they do have a spa in the back, which I must admit I have never tried. They sell a lot of great products for hair and nails in the front too - so if you are looking for products or tools for "your look", this is a great place to check out.