This was our second visit. We didn't make an appt so understandably, there was some wait expected. She told me 20-30 minutes and that time goes by. We're literally the last ones waiting and it's now 11:10am and there's a seat open. Another couple comes in and they say they have an appt at 11. They take them even though they are late and we are expected to wait even longer. Sorry. Not going to happen. You just lost repeat business today and in the future. We'll find someplace else that is managed a little bit better.