| rev:text
| - I went here a month or so ago, and forgot to write my review, but I remember the whole lunch very well because it was such a terribly disappointing experience. I desperately wanted to like this place, because I work so close and love Thai food, but it was just not a good experience. The food wasn't horrible, but nothing that made me want to come back, and the service was awful.
I'll start with the food. I ordered the Pra-Rahm lunch special. At the time I went, it was described as coming with a Spicy and Peanut Sauce. I took this as being one sauce, and this was exactly what I was looking for. However, when they brought it out, I found that these were two completely separate sauces. One was a very watery, spiced sauce, and the other was an incredibly thick, very sweet peanut sauce. The two didn't mix well, and neither really had that flavor I was looking for. The spicy one wasn't hot, rather just had a lot of spices in it. The peanut sauce was too thick and sweet for my tastes (would have been much better on top of some kind of dessert, in my opinion). The chicken and vegetables I had were cooked well, but I couldn't enjoy them because of the sauces.
Now, I'll talk about the service. The entire place was being served by only two servers. Not that this place is huge, but there are probably 25ish tables in there, which is far too many for 2 people, if you want any service at all. On top of that, I managed to overhear one server talking and learned that one of the servers was training. So, really, there were only about 1.5 servers working. There is seemingly no organization as to which server helps with table, either. I walked in and was taken to a table by one server. I looked at the menu for a few minutes, decided on the Pra-Rahm, and set it down to wait for my server to return. 15 minutes went by before someone returned. The server that returned asked what I wanted to drink, and left. They came back with water, and didn't ask for my order, walking away again. It wasn't until I had been sitting for about 30 minutes that someone took my order. That, to me, is an absolutely ridiculous amount of time. Every time one of the two servers working walked by, they would make eye contact, and then look for the other, like they thought the other person was supposed to be taking care of me. It's not that they weren't friendly on the rare occasion that they made it to my table, they just didn't take care of their duties as servers. I could see the manager working, handling the to-go orders, but she wasn't doing much. You would think that the manager would help serve, since that was where the restaurant really needed help (not many to-go orders coming through), but she just watched and walked back into the kitchen. I was more patient than many others who had come in after me, as I watched them leave, but I wish I had followed their lead, because I probably would have ended up at Sweet Cakes, which is next door. Some of you think that the manager probably had other things to do, they couldn't possibly help, but that isn't true. I worked in a restaurant for almost 2 years, and during the meal rushes is usually the least busy time for managers, they end up helping out everyone else most of the time. Its toward the ends of the shifts and days that they have a pile-up of managerial duties to take care of.
All-in-all, this was just a terrible experience, and I can't see myself returning here when I can guarantee a great lunch experience next door at Sweet Cakes.
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