Was really looking forward to finally trying their Black Diamond Milk Tea after my brother raved about it.
Unfortunately, I went today & was very disappointed in the overall experience.
The girl at the takeout/cash desk (named Shirley) was inefficient and simply could not manage what was required of her in this position. She spoke English to the customers but chinese to her fellow staff. When we ask her things, she's like a deer in headlights as if she doesn't understand either language. Took nearly 15min to have her take my order and at least another 20min to have a different waiter track down my bubble tea. Drinks were piling up at the takeout counter with nobody to pass them out to the customers. It was ridiculous!
Besides the poor customer service and horrible take out system, each bubble tea costs roughly $7.. let's just say, if you're going to charge that much it better be worth it.
When I finally got my bubble tea, the natural thing to do is gently flip the cup so the tapioca/grass jelly can be properly mixed.. that's when it splattered all over me because the seal wasn't even properly done.
Ok, fine.. maybe I shouldn't have moved the cup at all.
But I could not believe how much tapioca I got in my drink.. I could count the number with my hands. I've never had bubble tea with this few tapioca pearls.
I live in the area but I don't believe I would come back, at least not for take out bubble tea on a Sunday.
I genuinely hope they improve and hire some more experienced staff.