I had been bringing my lil doggie here for as long as I'd had him. There service was great and they were usually able to see him same day even for routine stuff. This story takes a sad turn. A couple days after Thanksgiving my lil doggie died. I didn't take him here as it was after hours and on a Sunday to boot. About a week or so after I lost my little buddy I received a card of condolence from rainbow animal hospital. I'm sure it was something to do with the microchip. There was a hand written note in addition to the standard card. It's hanging on my fridge and will be for a long time. When it's time for a new lil doggie I already know who his vet will be!!