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| - Location in the center of strip. There is the sister location Palazzo. Both operated differently. This is a hotel casino resort. There was a little confusion on entrance to hotel parking but after that we found the back entrance to be quicker access. Like most casino hotels, there is a navigation and maze to find the front lobby and gratzie rewards program center.
Hotel check in line was semi long but moves fairly quick. Staff at the desk was friendly, efficient and well articulated. Finding the hotel elevators was a few turns away from desk. Elevators were some of the fastest I have seen in Las Vegas.
Room door locks worked to a varying degree. Some of group ended up having technician come out to fix the battery unit. The rooms are all suites with a couch three televisions, seperate shower, tub, and toilet along with double vanity. No kitchenette but stocked for charge mini fridge.
Room temperature itself was comfortable without much changes needed. Clean top to bottom. Bed was firm and soft. Linens to decor were modern, current, vibrant, and coordinated. Chairs were soft. Small stairs and stair lighting are a change from typical rooms. Lighting can be a little distracting but needed for safety. The electronic curtains are adjustable for the light or heavy sleeper needing to block out the lights of the never sleeping city.
Housekeeping was prompt, friendly, and responsive to requests. Rooms were kept in order.
The resort also has a pool spa open year round with exception to in-climate weather on one day during our stay. Spa and pool were temperature adjusted for the weather outside. Spa whirlpool jets were in working order. The seating and lounging was also in great condition. Hours are generous compared to other Las Vegas resorts.
Resort also offers a gym. Equipment was well cleaned and fairly modern. Better than most regular gyms. There are classes, rock climbing, and the likes for extra charge. We did not try the classes or the wall but seemed cool.
There were several restaurants on property to which we tried out. Very good.
Casino was nice. Lots of table and slot games. Well circulated air. I didn't really notice smoke smell. Casino dealers and bosses were somewhat friendly to take time to know players. Drink service was fairly consistent. At the slot machines, drink service button worked appropriately. Too many choices had to order a second choice drink to order first preferred. Drink service was prompt friendly and accurate. Definitely like the drink buttons at slot machines.
Cashier cage had a short line which also moved quick. Staff was friendly.
Casino promotions for signing up or new players was not very consistent. Between the five of us four did not have cards. Only one get any bonus coupons for signing up when checking in. Gratzie staff could not explain why that was. Only one card was signed up. We had a coupon for 15 dollar slot play. We went to a machine and it didn't work. We had to go back for the money to show up. That took like 10 minutes.
Overall good experience. A few issues to which were addressed.
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