The pretty kitty is really turning into such a sad sad place. You've got great estheticians but your receptionist are to say the least FUCKING TERRIBLE! I usually go to the Henderson location but found myself at the flamingo one. I had an appointment at 12:45 (you guys have a grace period of 5 minutes) I showed up at 12:49 only to find another woman was taken in my spot her reservation was for 1:15. The lady was getting a Brazilian wax which tells me she was taken back sooner than the grace period being she had to undress. Well upon arriving your receptionist (amber? Philipino woman) told me my time was given up and I had to wait for 1:15 my remark to her was why do I have to wait if I am here before my grace period has ended while I understand that yes I was four minutes late to my appointment and it is a courtesy to be granted a Grace period I did not expect to be treated as though I was insignificant to your business or scum I also did not expect to be treated as though my business was not important this woman had such an attitude and was mouthy rolling her eyes at me multiple times. Having receptionist like this only differs business elsewhere