What prompted me to revise my rating from 3 stars to 2? No reply whatsoever to my email to them. Our being under-whelmed by the park, and the shortcomings regarding lines and services were not great, but a customer letter going completely ignored is just inexcusable, and shows me a total lack of regard for the customer. I think I see the future of this park as being "under new management" one day. And we all know that's code for "don't blame us for anything bad in the past". Time will tell...