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  • Arrived at Houlihans on a Tuesday a little after 5:00. We were shown to a table in the bar which was strange because the dining room was empty. But ok. Soon after we order an older man comes in trying to pick up older women. Ok. The check comes and I give the waitress a birthday certificate which gives you one free entree with the purchase of another. Soon a manager? comes over to tell us since we ordered two sandwiches we were not entitled to one free. I wasn't aware that a 50 cent difference in an entree and a sandwich would cause the certificate to be invalid. The way the menu reads it really doesn't state the entrees. Needless to say we paid for both sandwiches about 25.00. No offer of a free dessert to make up for it. To add insult to injury my husband lost his crown eating his chicken sandwich. All in all a terrible experience. We will never be back! Very bad customer service.
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