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  • ***SERVICE ALERT*** 1st time 1 Star review and 1st time no tip my entire life. today's my second visit, but unfortunately not a pleasant one. One of the staff poured dark broth onto my sneaker and my friends leg. The staff apologized and that's it. Few minutes after she can back with a bubble tea as an apology, I said no worries at the time but you have to know it's only my manner and it is NOT OKAY at all. We advised a young guy who seems to be their manager or supervisor, only response we got is "ya I heard the incident, my colleague told me about it, sorry huh". REALLY???? No sincere apologies no free bill no discount no nothing but a bubble tea??? I took bubble tea because why not? You can at least offer a cleaning service so your customer know that you CARE, and you are trying to provide excellent customer service. All you customer want is just seeing that you are trying to make this right and I'm not seeing it at all.
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