Very lack luster reception at check in, even as a diamond member they couldn't seem to care less. Evening reception was terribly understaffed, taking 20 minuets to get a drink. The morning breakfast area was filthy by the end of service, nothing was cleaned breakfast was over. I forwarded pictures of roaches in the bathroom and faulty fire alarms to the Management but it didn't seem to bother them too much. Won't ever stay here again.