Called to place a order, was put in "hold" the phone was just set down so I can hear everything in the background waited patiently for 15+ minutes listening to talking, occasional phone ringing and taking other calls to finally get someone back on the phone. I asked about the 10% discount for 1st time orders and was told per the manager I can't use it because someone probably ordered before with the same last name... so weird!! Very poor service over the phone.