Yelp needs a zero-star option. NFCU is now OneNevada Credit Union. Apparently, OneNevada or NFCU, at some point, instituted a policy that account closures will incur a $20 fee. When I informed their customer service that I had not received this notice and asked when the notice was sent, THEY REFUSED TO RESPOND. I made multiple inquiries and received evasive answers as to the method of giving notice and as to what address notice was sent.
To pile up bad on top of bad, apparently (according to the National Credit Union Administration), NFCU went from a CU organized under federal law (The Federal Credit Union Act) to one organized under state law (NRS-678 http://www.leg.state.nv.us/NRS/NRS-678.html#NRS678Sec480) recently. This is great news, if you are the credit union. This is horrible news if you are a consumer because there seem to be scant protections for consumers under the Nevada rules. In other words, they can do what they want and you are free to leave...that'll be $20 to close your account.