I get that stores don't always like to adjust eyewear that isn't purchased there. There's the liability that they might not do it correctly or that they might break the frame. I just moved here from Southern California and I didn't want to wait another few weeks to go to the store I purchased these at to get them adjusted; so I figured, it doesn't hurt to ask. What's the worst that can happen? They say "no". No big deal. Apparently asking is a big deal here. Everyone I've met in NC has been polite, if not incredibly nice; but the man working here was so rude! I asked a simple question: "Would you be able to adjust my glasses?" This review would have been four stars, or not even existent if they had simply answered with something as normal and as cordial as "No, I'm afraid we can't." Instead, I left the store feeling like I had been punished for not buying glasses from the ridiculous monopoly of the Luxottica conglomerate. They also need to know what they're talking about before passing judgment. Warby Parker has showrooms and boutiques, they just happen to sell online too. If they were as poorly made as the man was saying, I doubt they'd have the following they have and the partnerships they have as well. This was purchased at a showroom in Los Angeles. I understand that stores don't want to take on the liability of adjusting glasses that aren't purchased there, but don't be rude. It's just not necessary.