Terribly slow and unpredictable. Like most Bojangles. Most of the time they are out of something we want and they have to cook it.
Sometimes (OK, frequently) they mess up our order or leave things out of it. Which is kinda crazy given that we've had to wait for them to cook some of the food we ordered. You would think that the extra "7 minutes" (which turns into 12-15-18 minutes) would give them plenty of time to fill the rest of the order.
Today I went by there early to get breakfast. I arrived at 6:38 only to be told that they weren't open yet and would open in "7 minutes". Their posted hours say they open at 5am. So I shrugged it off and went to fill up in the meantime thinking the timing would be about right to return as they were opening.
I pulled in 8 minutes later and there were now 10 cars in the drive thru. I was pretty committed to Bojangles at this point. I had skipped over McDonald's and Chick-Fil-A, to say nothing of "Rise" down by Publix, because I wanted a sausage gravy biscuit. So I parked and went in. There was no one in line and after a moment someone came over to take my order.
I ordered the gravy biscuit and she walked away to check. Nope, no gravy. Do you have ham? She checked and yes, they did. She kept saying that they had biscuits (but it was apparent that some of the fillings might not be ready). I was able to find enough that was "ready" to fill our breakfast order.
Here's what I don't get. This place seems to be poorly run. Based on the other reviews I see, that seems fair to say. And the branch at Cotswald is similar. It seemed that every time we went there they were "out of chicken" and we had to wait for them to cook it. But the branch on Morrison Blvd, which seemed to have always run like a clock, is closed. How is it that the only well-run Bojangles around gets shut down? I thought maybe they were going to tear down the building but I just heard that Wendy's is opening in Bojangles old location there.
And why is this such a consistent theme with Bojangles? I want to love them but just can't.