I left my dogs for 10 days during Christmas. I made just enough food for them to be fed twice a day. I was informed at drop off that the camera system was down, which was very disappointing. When I picked up my dogs they smelled, one had gotten sick and had dried poop caked on her butt, there was a lot of left over food, and they had peed in their bed. I am extremely disappointed that the facility did not call me or have my dog bathed and let me know why....i will never trust them with my dogs again...update, i had to remove a star. I just got back from the vet as my dogs have been coughing and sneezing since I picked them up from preppy pet... both of my dogs are now being treated for kennel cough.