They were quite busy whenever I was in there, so I did have to wait a bit, but otherwise I had a good experience. When the car they were originally going to put me in had a chip in the windshield, they traded me up at no extra cost and then when I accidentally dropped my house keys in the lobby, they set them aside and when I called to ask if they'd found them, Chyna even labeled them with my name until I was able to come pick them up.