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  • Today's two star review is based on the location not the food, however I'll give the franchise a quick little intro. I first heard of this place in Toronto, so as myself, for those of you who did not know of their previous locations on the west coast, this restaurant kind of popped up out of nowhere and created a huge hype increasingly fast! To briefly describe it, I would call Captain Boils an elevated version of the Red Lobster. The restaurant is Louisiana inspired serving options of seafood favourites in different options of flavours and heat! You sit at a table covered in plastic, provided gloves and plastic bibs and your food comes out in plastic bags which you can order by the pound. I would recommend this place for the seafood lovers who are looking for a fun and casual place to eat seafood at a decent cost! Montreal recently opened two new locations, one here and one in Chinatown on St-Laurent. I had originally reserved dinner of 12 for my Sister in-laws birthday. The day of, I happened to pass the new location on St-Catherines which appeared more bright and spacious compared to the smaller, darker location in Chinatown. I walked into an empty restaurant and was quickly greeted by the excited employees who instantly passed me a menu explaining that they had just opened 3 days ago. I advised them of my reservation at the first location and told them I'd be interested in bringing the dinner there instead. The waiter suggested a few tables and then told me he had something better, "The VIP room" at the back! Intriguing as it had sound considering the celebration, I took a quick look. It was all the way at the back of the restaurant and was a private, intimate room surrounded by glass! I thought it was beautiful, but was a bit curious as to how the sound of conversation would be in a glass room. Nevertheless I took it! Excited to show my girlfriend what was planned for her sister, we get there and the groups reaction definitely wasn't what I imagined it would be. The floors were dirty with debris from the renovations (Which my sister in laws best friend mentioned earlier to the staff to clean up!) and the back room had a slight scent of garbage which I assume was behind the door that was in the room. The speaker in the room had also stopped working from when I was there earlier so there was absolutely no sound. In addition to this, each of us were echoing every time we spoke. So we end up choosing a table out in the restaurant instead. We are seated at a new table and my girlfriend decides to order two bottles of wine to start (between 7 of us) as we waited for the others to get there. The waitress comes over and we order two bottles of "Kim Crawford", the waitress replies "I just want to let you know that the price of that bottle is incorrect. It should say $39!" (Shown on the menu as $22). My girlfriend educates her that by law and also proper customer service etiquette, that whatever price a product is published at should be honoured at that price. After 10 minutes of a blank stare off, she asked the manager and advised us that they will sell the bottles at the price on the menu. We proceed with the two bottles we ordered, followed by ordering pretty much two of everything on the menu. Once the rest of our guests arrive we attempted to order another 4 bottles and was told by staff that they were "sold out" mind you they opened two days ago and haven't had much traffic at all (Said by the employee earlier that day). We then question how they could be sold out already and the waiter explained that's what he was told. The waitress who had told us the price was incorrect to begin with came over to confirm that they were indeed sold out. Followed by a smart remark from the first waiter "Look guys we're NOT lying". Finally the "manager" comes to the table (I assume not communicating with the first two) and openly admitted to us that they did have bottles but didn't want to sell anymore to us at the price they honoured earlier. End of the story food was good, staff need to be educated on customer service and properly trained. With service like this, can definitely ruin a good establishment!
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