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| - I've been to The Brass Tap multiple times and really enjoy the place; the food's overpriced, but the outstanding beer selection more than makes up for that. It's small and normally pretty quite, which makes it the perfect place for a few pints and a conversation with friends.
With that in mind, I'm SO glad last night wasn't my first experience with The Brass Tap, or I'd never come back. We met with some friends for Team Trivia and experienced the worst service possible. The place was packed and it appeared that they only had one bartender and one waitress to handle the crowd, which meant that people on our team were consistently being ignored, and even when our waitress (Rachel, according to the bill) actually took beer orders, she only took them for part of the table, walked away without hearing what people were asking for, and came back without beers that people had ordered. Even after the place cleared out when trivia was done, we continued to receive the same terrible service. ! Rather than offering a pre-emptive apology about whatever was going to take so long for us to get our beers/waters/bill/etc, we were offered three different and conflicting excuses after waiting for extended periods of time. We all ended up waiting around an hour just to get our bills, and there were only three tables! The bartender did come out and give us all coupons for BOGO pints, and even though they expire in three days, it was a nice gesture. It's fine if you're short-staffed and surprisingly busy, but you should know how to appease the customers you have while they wait rather than ignoring them and forgetting their orders.
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