I eat a lot of donuts and I love these. I go here at least once a week since it is so close. Most people comment about the cleanliness of the business or the help they received from the people behind the counter. The place is always clean, but there are not a lot of frills. The customer service is usually mediocre, but I'm not going for a conversation, I'm going for great donuts. They are definitely in an odd place and kind of hidden, so I hope they stay in business.
As far as the donuts go, they are light and fluffy, and always seems fresh (I always go in the AM). My favorite part about this place is that they make CRONUTS! They are flaky, yet dense and chewy, and sweet but not too sweet.
If you are looking for a no frills good donut shop, this is your place..