We've been here several times and the staff has been consistently friendly and happy. They offer Xbox games or videos for the kids to watch while they get their hair cut. My tween suddenly has a strong opinion about what her hair should look like and they've been happy to follow her direction and she leaves with a big smile on her face.
I think it's a good value to come here. Prices are competitive with other big chain "no appointment required" salons but this place is more kid friendly. They do fancy hair and blowouts too for the kids with a special event to attend.