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  • The prices were reasonable, and the customer service was great while trying to arrange the purchase. However, once I had an issue with the unit, I experienced some of the worst customer service I have ever witnessed. Every call to the customer service department was from scratch, they seemed unable to make any notes on the account. Hold times were very long, 5-10 minutes. A customer service rep promised a phone call from the technician and to mail a user manual. The phone call never happened, and apparently a manual does not even exist for the unit I purchased. Scheduling a service visit was very painful, it took multiple calls to get it sorted out. Great service until they have your money, and then the service is lazy and disinterested. I will not be giving this company any further business.
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