The prices were reasonable, and the customer service was great while trying to arrange the purchase.
However, once I had an issue with the unit, I experienced some of the worst customer service I have ever witnessed.
Every call to the customer service department was from scratch, they seemed unable to make any notes on the account. Hold times were very long, 5-10 minutes. A customer service rep promised a phone call from the technician and to mail a user manual. The phone call never happened, and apparently a manual does not even exist for the unit I purchased.
Scheduling a service visit was very painful, it took multiple calls to get it sorted out.
Great service until they have your money, and then the service is lazy and disinterested.
I will not be giving this company any further business.