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  • Our most recent visit to this restaurant was not the first time, obviously. The food here was still good. But the service became unprofessional. This restaurant is open sitting; we came in, selected a table and sat down. The waitress came to us with menus promptly. So far so good. But when we gave our order, she did not write it down. Even though she repeated the order, we had to remind her one item. From the moment we sat down to the time we paid at the counter, NO ONE served us water. None of the waitresses who brought our dishes out, one at a time, noticed there was not a single glass of water. By the way, I ordered iced tea. No iced tea. When I paid at the counter, I informed the manager the short coming of the service of his restaurant. He asked me to identify the waitress who took our order, but I refused. My reason: this failure of service started with management, who failed to properly defined responsibilities. The waitress who took the order might or might not be the same person servicing water. The other fail point was that no one, especially those who brought the food out afterward, took notice there was no water. The waitress who originally took our order did not take the time to revisit us and verify that everything was brought out. Even though the food was good, the service was not. While I hope management fixes this service problem, I am not sure I will give this place another try, given the bad experience we just had.
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