I have to agree. The customer service is pretty bad. Actually just one person. She wears black rimmed glasses and is always in a bad mood. The other ones seem to be too pretty happy. I dread when I get the black rimmed girl because she is so rude and curt she puts me in a bad mood. I understand everything is made fresh and it takes time to make. I have no problem with that. The food items are terrible. And don't bother with their app. What a waste.