The coffee here is okay to good, depending on what you order. Pilot coffee has either gone way downhill lately, or I've just caught them on countless bad days.
One of the women was an owner or manager, and another was another supervisor/barista type. (I have names but I won't post them here.) They actually - no lie - laughed at me for where I am currently living, and mocked other coffee shops and neighbourhoods in Toronto that I said I like to visit.
Now look here, ladies. Your coffee is not that good. It's okay. Stop acting like you're the best in Canada and stop making fun of other Toronto coffee shops (including some who actually serve YOUR coffee!) An embarrassment. Get your head out of the holier-than-thou barista clouds and maybe make better coffee instead.
(Two stars instead of one because the coffee is okay and the new girl on the cash register is nice.)