I have gone ice skating at the boulevard pool since it opened and every year it's a great experience. Lots of fun and quick service. This year it was extremely packed and they had one person working in the area where you pay for the rentals and non of their computers were working so we waited in line for over an hour just to get rentals all the employees were messing around even though they had a line a mile long. They used to have more sitting areas and those were taken out. It was a really bad experience and I wish the customer service was better. Not sure this will continue to be a tradition.