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  • First off, I like this store and usually go every chance I can. I had a very personal gift to buy and this was my second trip within the last few days. When I entered the store, I didn't see any staff. As I was selecting several stones, a clerk popped up from under the front counter and said something like 'you can just ignore me back here'. I continued shopping and looked back and the ckerk was still under the counter. I moved to the jewelry cases along with another separate customer. She was looking for help and I told her I think she's under the counter. She found her and she came over and opened the case and helped both of us. She then disappeared again. The same woman wanted to look at another item and her husband kind of loudly asked "is there anyone to help us?" Up she popped again and helped the ffemale customer and me again. I finished shopping and went to check out. I asked if they had descriptions of the various stones I'd purchased and was told I could take pictures of the descriptions if I wanted. Since I'd bought 8-10 stones, I wasn't going to take the time. I asked if they had pouches (common purchase with stones)-no they didn't have any. Since I'd bought a necklace, I asked for a box. She said they didn't have any. I replied that I'd seen several drawers of boxes from the case from which the necklace was purchased but she said those were for the items on display. At this point, I'd kind of had it, took a few deep breaths and waited for her to finish checking me out. I started to leave and walked back to the counter where another woman ( appearing to be the manager or owner was talking on what seemed to be a personal call). I thought I'd ask her but she walked away and then when I tried to follow her to talk to her she turned her back to me and kept talking. Exasperated, I went back to the young woman and said, "I don't want to be a pill but I just spent fifty bucks and I want a box for the necklace I bought. She couldn't get the manager's attention either so she went and gave me a tiny box too small for the item. My requests were simple but apparently good customer service is not important in the store. This is so different from my previous visits and several purchases. I'm looking for another store that has similar merchandise.
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