What's up with your service? Tonight, I'm walking into Hopdoddy and two young ladies are walking out. One asks me: "Where can we go for some food around here? We're from out of town and this place won't work." I directed them up to Kierland or Scottsdale Quarter. No worries, right?
So I walk in and the restaurant is busy but not slammed, not even close. There are probably 6 or 7 empty tables and there is a line of about eight people. So I wait 5 minutes and the line doesn't move. 10 minutes and the line is down to six people. The cashier walks away. So now there is a line of six people and no cashier and several other Hopdoddy employees just standing around. Really? I'm there 10 to 15 minutes and the line doesn't really move. The cashier looks like it's the first time he's seen a cash register and I now know why the two young ladies bailed on Hopdoddy. I did too.
I could understand if they were slammed and if the other staff members showed any interest at all in helping the lone cashier (I kinda felt sorry for the kid; he seemed to be the only one working). I could tell that had I stuck around and waited, I don't know how long in line, that this visit was going to be a cluster.
Why 2 stars? Because in the past the food has been pretty good, although the last time I actually ate there the service was really pretty poor.
Will I go back? Dunno. They were great in the past but they are slipping..... for sure.