| rev:text
| - I dine weekly at any of the restaurants by Sir Crop, the management company that owns Red's. I spend over $800 a month at their restaurants and have always received good to excellent service. So I was very much looking forward to a Friday night out with a bottle of wine at Red's. What an absolute disappointment.
We ordered our favorite, a Kermit Lynch Cote-du Rhone that was selling at an extremely good price ($42) as we typically pay over $60 for this bottle in Yorkville. It was disappointing to learn, 10 minutes later, that this wine was out of stock. Our waiter then mentioned they were out of 3 additional bottles, and after he pointed out which ones, we proceeded to order a different bottle of wine from Italy as well as some food. Imagine our surprise when he came back another 10 minutes later to tell us, that this bottle too, was out of stock. After asking him to check his cellar and come back, something he refused to do and insisted that they had all the other wines, we finally ordered a 3rd bottle. Few minutes pass and he comes back with a bottle. We take a look at it, and realize he has brought the wrong wine from a totally different Region (we ordered a European wine and he bought us one from Argentina). We point this out to him, and please note, it has now been 30 minutes and we have no food or wine. He goes to the bar and then comes back saying that this 3rd bottle is also sold out so they just substituted it to a different bottle! Rightfully so, I got angry and asked to speak to their manager. Their manager, whom I will not name, came over to us with a smirk on his face. I assume he thought we were students looking for a hand out. He leaned over our table, put his chin on his hands, and asked us what he could do for us. I re-iterated the story and the entire time he was just smirking away and not really caring about what we said. Not once did he apologize, he just made excuses and told us to give him 7-10 minutes to see what he had in his cellar. Within a munute he comes back with our original Cote-Du-Rhone! At this point, we wer done and asked to leave. Rather then apologizing, he just said 'Are you sure you want to leave? I will comp this bottle which should make you happy'. That was just adding insult to the injury here and we walked out.
I received a survey asking me to rate my experience and I gave it a 0. I e-mailed back and forth with their Regional manager who apologized and made excuses and finally offered me a free dinner with a bottle of wine as well as a personal apology on the day we go there. I finally agreed to this as I thought he was trying. So when I gave him a date, imagine how I felt when he said he will e-mail a $50 gift card to the restaurant of my choice
They do not value customers. If they did, they would genuinely try to apologize, and if management is saying I will be there personally to greet you and dinner with wine is on me, why are you sending in a gift card and then capping dinner? The restaurant we chose - minimum we have ever spent there is $160!!
We declined his offer, as again, we wanted to bring attention to the service issues and get a proper apology, not a freebie. I will be thinking twice before I ever go into any of Sir Corp restaurants again will make sure I tell everyone of my experience.
http://www.tripadvisor.ca/ShowUserReviews-g155019-d5058760-r282140005-Reds_Midtown_Tavern-Toronto_Ontario.html#
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