I called Parker and sons for an annual inspection of my A/C unit. I had never used them before but thought I would give them a try. The appointment was scheduled for Tuesday between 12-4. At about 2:00 I got a call saying the tech was running late. OK, no problem. I had dinner plans with friends at 5:30 but figured I'd still make it. 5:00 came and went with no tech and no call. At 7:15 the tech called and said he was 20 minutes away. By now it was getting dark and I didn't want him on my roof in the dark (liability). I cancelled the appointment and did not reschedule...
Not the way to gain and keep customers!!!!