I had a coupon for a free aromatherapy treatment which I added onto my 90 minute massage. What I didn't realize is that the aromatherapy treatment (which, without a coupon, would have cost me $10) consisted of nothing more that the masseuse waving her hands around to spread the scent....she sat doing this for a good 10 minutes. The massage still ended in the 90 minute timeframe, so I think the upgrade essentially cost me 10 minutes of massage so that I could lay there and smell lavender--not a trade I would knowingly make. I'm pretty sure my masseuse had a cold too since she was sniffling throughout the massage. My last criticism is that the walls seemed to be unusually thin, so I could hear conversations & laughter coming from other rooms, making it hard to really relax. The actual massage was good, nothing special though.
I was aware that Massage Envy locations push the membership pretty hard so I expected that, but it was definitely a bit annoying since I had just spent 90 minutes trying to relax & clear my head.