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| - I am totally disgusted with this restaurant.
I first visited this restaurant last weekend after hearing good things about their food. My visit was enjoyable- the food was delicious and tasted like it was made from scratch. The waitress was nice and the prices were reasonable. I was excited about my visit so I told invited a friend to join me the following weekend.
My friend and I went for breakfast this morning (now a week later) and it was like I went to an entirely different restaurant. The place was busy but we were able to get a table immediately. The waitress was in a bad mood from the time we sat down. My friend ordered coffee and juice and the waitress looked at her like she was crazy. She came back 3 times within 5 minutes to ask if we were ready to order after we told her we needed time. She was annoyed that my friend needed more time and then asked a question about the menu. I know it must have been terribly inconvenient for the waitress to do her job. The food came out in about 20-30 minutes. The food tasted good, just like my last visit. When we were only half way through our food, she brought us our bill and asked us if we needed anything else. We told her we were fine, but were just finishing our food and chatting. She came by 5 times in 10 minutes asking if we needed anything else so we would hurry up and pay the bill and leave. She had another waitress come ask us if we needed anything else within those 10 minutes as well. Then, my friend took out her card and had it on the table and I was getting out my card and the manager came and without saying a word grabbed the bill and walked away. I tried to stop him but he wouldn't turn around. I had to flag down the waitress to bring our bill back as we had two separate bills and my card hadn't been added yet. Then, the hostess, who is probably the snootiest young lady I've ever met came and said "can I take this" referring to the book t hat the bill is held in and didn't wait for a response before grabbing it and walking away. She came back saying she needed the other receipt and I told her I wasn't done yet but I would leave it when I was. I could see the manager, and several of the staff pointing and talking about us (on more than one occasion) at the hostess station which was 3 booths away. I have never felt so bullied at a restaurant in my entire life!
Since when is it a crime to talk with your party when you are out a restaurant? We were only there for about 1 1/2 hours from the time we sat down to the time we left which is not an exuberant amount of time. Furthermore, there were many open tables elsewhere. Regardless of whether there are tables open or not, there is no reason for a restaurant staff to bother guests to get them to leave. The manager has no place in management.
The only reason my waitress got a tip was so the hard working buser got a portion of the money. She certainly didn't deserve one.
The restaurant deserves an F in manners, customers service, atmosphere, hospitality, and professionalism. I'm completely embarrassed that I spoke so highly of it to my friend who had to experience such terrible and rude service.
Good luck staying open.
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