So I am someone who loves chipotle, and in fact used to work for them years ago. I know them to be a great company who is usually on top of everything. That was not my experience today. This was the worst experience I have ever had in a Chipotle. Not only were the employees bland and inattentive, they failed to let any of my group know they were out of multiple items. They were out of mild salsa and guacamole. When I asked, the employee just stared at me until finally telling me they were out. I asked if they would be making more, they said no, and then somehow more mild appeared after I had half way finished my food. I got barbacoa and chicken in my bowl, the entire portion of beef I was served was all fat and I had to spit it out. I got a water cup, and hair came out with the ice into my cup. I've never been so disgusted by a chipotle before. I had been looking forward to this all day and this just ruined my whole night.
The employees knew of my dissatisfaction yet made no effort to make it better. In fact, they seemed to care less. I will not be coming back to this location ever. I hope you all make serious efforts to change things in this location.