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| - BEWARE! THEY BELIEVE THEY DID NOTHING WRONG YET THREE OF OUR HOMES HAVE ISSUES.
Hired Rockstar to complete lawn care at three homes, one of which was desert landscaping so no grass present (This was to be done every other week due to desert landscaping.). The past two weeks our personal backyard was untouched without explanation. When I reached out, I was told, "I did backyard grass last week and it was not very tall....". No one asked or communicated until I reached out. Ummmm, I hired them for front and back and haven't heard anyone selecting one versus the other, have you? We had company over for Easter and it looked unkempt, not to mention it measures 7inches tall as of today. When I reached out to the owner after the second week of neglect (first week I let go), I was told we needed to pick up dog droppings. I have three small dogs and it's expected that there's an occasional issue, however at no time was I told they simply wouldn't open the gate to mow the lawn if they saw shades of brown, nor was I told this was an issue. This was week 3. Additionally, I scheduled this work to be done on Mondays when I'm home. When I requested ownership make this right, after all we're paying for front and back and in each case, I've had to reach out to inquire why something wasn't done, I was told they couldn't access the backyard. THAT'S A FIRST! I AM HOME, our friend is home and the reason we scheduled this on Mondays is for this very reason. The backyard is unlocked! NO COMMUNICATION UNTIL I INQUIRED. Is the joke on me? Read below.
Our second home was even worse because our tenant kept reaching out inquiring about the additional tree trimming we paid for. No one showed up when scheduled. I inquired as to the date. No one showed up again. I inquired again. I was then told they were delayed and would receive a small credit. Once the trees were trimmed, my tenant, who I rarely speak with because there hasn't been a need to. They pay rent, we provide a home. It's very simple. The tenant and the vendor spoke about the trees in question before work was done and upon me requesting service, all of which is in email. The day the trees were trimmed, the tenant reached out asking when they would finish. They're still waiting several weeks later because the owner had yet another excuse. The worst part was the gate to the yard was left wide open and the tenant's dog was let out during the tree trimming process. I contacted the owner of the company and she apologized, told me the employee was fired, etc. The next week, the backyard grass wasn't cut and again, I was told for the first time that the tenant needed to pick up the dog droppings. Ironically, the tenant was the one asking me for the date and approximate time of service when we contracted with this vendor. She wanted to make sure everything was picked up. When I told the owner we were unhappy, the excuse was that it would take a MONTH to pick up all the dog droppings. I was told the back was trimmed and blown out yet the tenant was home, no car in the driveway like it typically is and she stated the landscaper was gone within five minutes and never went in the backyard. This tenant has never had an issue until now and didn't ask for anything in return for her wasted time and lack of service per our lease.
The third house...gate left open, weeds everywhere even though it's desert landscaping. The tenant of seven+ years contacted me furious that the gate was left open and his dogs could've run away. WHAT IS WITH THESE GATES AND LEAVING PETS TO RUN AWAY OR EVEN WORSE, GET HIT, LOST or BITE SOMEONE? I have photos of the weeds that the landscaper allegedly has been taking care of. I asked the owner to make things right and I was told they only allocate one hour to each home, she and a helper have both pulled weeds and the gate was not left open. In fact, I was told this was becoming ridiculous. THIS TENANT HASN'T SAID A WORD IN YEARS yet we change landscapers and he's upset.
At no time did the vendor recommend services. At no time did they say they couldn't get into the yard (uh, it's unlocked!), until I said she needed to make things right because they didn't perform the work. I never asked for a full refund. In fact, I was thinking of a small amount to give to the tenants for the hassle and not fulfilling the lease. Some work was done and payment was made. Three out of three homes had issues on multiple occasions and each was different yet one thing remains...we tried to handle this with professionalism. 3 out of 3 people who don't complain don't just happen to have issues.
Please contact me and I, along with the tenants, will be happy to provide photos and further input. What a disappointment that collectively my tenants and me have spent more time on this than it would've taken to do it ourselves. Thankfully we've found another vendor who will take care of the lack of service, all for a similar price.
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