If you want a "professional & certified" pet sitter with over 20 years of experience in the industry, then look no more! Terry and her staff treat their client's animals as "family" with the utmost care and interest! Our dog Snowball loved her before he passed away! You can't go wrong if you desire a caring, professional, insured company that has that "personal" touch in how they care for each and every one of their customer's "family members"! And contrary to another review, they DO return phone calls! Just my 2 cents worth!