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  • The Pei Wei at the Summit is the absolute worst. I ordered by phone and after I provided my order, the phone just went silent; no acknowledgement, no total, just dead air and then the line went dead. The experience in the restaurant was no better. Waiting in the much too small take out area, I was ignored for at least 5 minutes and when I finally paid, was told it would be an additional 20 minutes. I decided to wait, but instantly regretted it seeing the line of people waiting for their food. The 20 minute wait turned into a 50 minute wait with no food in sight. The orders given priority weren't mine and I gave up and asked for a refund. No apology, no nothing. Just a receipt for the refund and that was it. It should be said that I wasn't the only one that was disappointed by their experience. There were multiple refunds and walk outs. Absolutely horrible experience and won't be back. Too many other options available that actually want business and employees who treat customers with respect. Avoid this location at all costs.
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