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  • I have not yelped in awhile, but the service and run around I received from this company needed to be stated! My husband and I work very hard, so we decided to hire DSI for yard care and services. Lily (Owner's wife) was very responsive and showed up when she said she would be here. She was professional and gave us a good quote, so we hired them to start that Thursday.... No one ever came. When we contacted Lily she said she had "forgotten to add us to the schedule". This was not a big deal to us, but should have been a sign of things to come with DSI. Fast foward two months later. Our yard was looking good, & they continued service 2 times a month. In early October we received a notice to have our tree trimmed in the front of our house, otherwise we would receive a fine. Seeing as how DSI says they offer "Tree Trimming and Staking", I thought it would be easy to get this task completed. My husband called Lily that weekend and left a message. She did not call him back. When I called her & left a message, she sent me a text message back saying she was sorry for the delayed response. Later, she texted me, NOT CALLED, to tell me we were confirmed for Wednesday to have our trees trimmed.... no one ever came (again). This time, though, we NEVER heard back from DSI. I left a message that day, thinking a mistake had been made and awaited a response. Days went by, called again and left another message. Yet again, no response. Honestly, I have started to think something very bad happened or they went out of business. Worst customer service ever..... I tried calling other times where there was no answer, but seeing as how I had already left messages, I did not waste my time leaving more. As I stated earlier, I work hard at my job, why should I have to worry about how others do theirs? 3 weeks later, I have hired another company. Still have yet to hear back from DSI. The new company was able to call me back, give me a quote, AND have our trees trimmed within 3 days. Does DSI know that customer service and organization are the fundamentals of running a business? Also, do they know what "call me back" means? Bottomline: I'm still so confused about why our trees could not get trimmed? Also... Very responsive when you first sign up, then you turn to chopped liver :(
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