I was too sick to note the names of all the folks that were involved in caring for me last week, but I was impressed with each of them; from the person at the front desk all the way to the doctor. Friendly, caring, gentle, kind, awesome. The wait did seem like forever but we didn't know about the ability to make an appointment, which we'd definitely do in the future. The environment is clean, clutter-free, and comfortable. I hope to not need them again, but wouldn't hesitate if I did.