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| - I went on Saturday afternoon of the Anime North convention. It was a very busy time, with all restaurants in the nearby area overflowing with people. I was seated promptly, got my food on time, and everything was just went really well, above and beyond what I expected in this situation.
I was super-hungry and visited Boston Pizza first, but I refused them after they said I would expect to wait 30 minutes. Coming in to Jack Astor's, I was pleasantly surprised when the receptionist said they'd seat me as soon as a table opens up (I was eating alone, not in a group). I should emphasize that being accommodated quickly is no easy feat during this convention of ~20 000 people, when even Harvey's and Tim Hortons each have a lineups of ~100 people snaking through the restaurant and out the door.
The waiters/waitresses who came by me were super-friendly and responsive. My food was served in 10 to 15 minutes, and wow the portion size was large for a $15 item. I literally ate just half for lunch and saved half for dinner, which turned out to be convenient.
My only complaint, a relatively minor one, was that their free Wi-Fi system was retarded. It required a password, unlike almost all other restaurants I've been to. When I asked the waitress for access, she kindly gave me a fresh slip of paper with a password that expired in 24 hours, but when I tried it it didn't work. The paper also had a huge-ass EULA saying stuff like (paraphrase) "we're not computer experts, we can't help you if you have problems connecting, and don't pester the waitress if you have trouble". But the waitress came back to me asking if I needed help; I said it didn't work and she offered to step through the login process with me, but I simply asked her to issue a new password; she came back with another slip of paper and this time it worked. Please Jack Astor's, don't make your Wi-Fi system so stupid. You're wasting everybody's time.
Anyhow, this experience was really good overall. Five stars awarded.
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