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  • This company seems to not care about customer service. After over 10 days of not hearing back for a quote, I called in and asked for the manager. The manager seemed unconcerned at best. I asked her for the owner to give feedback. She said he was out for the Presidents Day holiday and said she would have him call me. By Wednesday and no call, I called in again and they said he was out again. They gave me his cell number. The owner seemed to feel he is successful enough that feedback was unimportant. My perception. He tried to put the blame back on me the customer by saying, "when did this need to be completed by?" The issue was no one was responding after 2 weeks. If they have people out of the office they needed someone to respond to calls. When I gave him feedback on his manager, he stated "she is 30, mother of one child", indicating that made her a great employee. His final sarcastic remark was "what else do you have to say, to improve my company", said sarcastically. If you want people that sound professional and respond, I would look elsewhere. If you want a company that believes a customer can wait weeks for a response and then sound aloof and non-caring, this company is for you. That is my opinion and I don't write bad reviews. This time I felt I needed to let people know. If the owner had responded with a tone that I was valued and that he genuinely was taking my feedback with concern, I would have not written this. I went with a different company and received a quote in writing within a day.
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