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About: http://data.yelp.com/Review/id/Eq6bQLAIjM2vuYpfY6UUtQ Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-03-19 00:00:00 (xsd:dateTime)
itemReviewed	Helzberg Diamonds
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	I have been a loyal customer of Helzberg Diamonds for nearly 20 yrs. I have purchased many items for myself and my three daughters. I have spent many many thousands of dollars in this store specifically. I have always purchased the warranty agreements. First they were limited by the number of years and then finally they went to the lifetime replacement of EVERYTHING- not just the diamonds. If you still had your 3 yr warranty you were allowed to purchase the lifetime warranty. So I did just that for most all pieces. I came in today with 9 rings that needed to be resized because of arthritis that has enlarged my knuckle, making it impossible to get my rings on my finger. Then they are too big for the other fingers. The first sales associate told me that none of my rings purchased before 2009 would be covered. I told her that was not true I had purchased the lifetime warranty and had my magical warranty cards with proof I have been very consistent with my inspections. I told her that she was not around at that time and that my warranties are valid for everything I brought in. I told her I had brought in nearly $8000 to be taken care of. She went to get the manager of the store. The manager and I have had issues since she took over this location. She has me pegged as a troublesome customer. She is one reason why I no longer purchase items in this store. She came out and I told her that her troublesome customer was back. She told me "I always come in mad"...I began to tell her that the sales associate was telling me my rings would not be covered when she cut me off and got stern and told me "FINE" she would just do it!!! She took all the warranty cards my rings and went up to the counter. She told me that they don't have to honor my warranty since I was over on my 6 month inspections. However I have past dates on the warranty card to prove I come in on a regular basis. Nothing was wrong with my rings and NO STONES were missing! I just simply wanted them resized. I tried to explain to the store manager that she needed to talk to her sales associate and tell her about the past warranties when she cut me off and said "well! I am taking care of this so enough!" When I left the store I knew that the store manager would be really immature and talk about me. She didn't even wait till I made it out the door before her and the sales associate began talking. This was witnessed my husband who could see them from outside the store. Make sure you never ever ever ever miss a 6 month inspection or your bought and paid for warranty will be null. And I personally will find a different helzberg diamonds to service my jewelry.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Sherry

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