I reserved the 2 bedroom casita and a king suite for me and my family for a 2 day stay. I was not happy with the experience from the call center that I received. And to be honest I thought that my stay would be the same. But to my surprise the Pointe Hilton Squaw Peak Resort was really nice. The rooms were really clean, and the facility in a whole was nice. My family loved the 2 bedroom casita, and my husband and I loved the king suite. The only issue that we had was the cell phone reception was no good while on the property. Check in was easy and they allowed us to check in early, and check out was really easy. The pool area was nice, and the water park had a really nice lazy river, and water slide. I would defiently go back if I was ever in Arizona.