Strike two for Ford. Took my car in under warranty to have a rattle fixed that I, and everyone else that rides in my car, can hear in the roof. They had my car three days and couldn't find it. And on top of that they were supposed to wash the car, which they didn't. This also happened last time I brought it in and my husband had to ask about the car wash which we then waited twenty minutes for. You would think for the $30,000 we spent there they could at least get a car wash right, not to mention fix a rattle in the roof. I told them where it was located and I told them under what conditions I hear it and I told them what makes it go away. I'm no mechanic but certainly with that information even if they couldn't reproduce it in the 5 miles they drove then they could at least check out the problem area and arrive at a solution. (5 miles?? You had my car three days and drove it only 5 miles, no wonder you couldn't hear it. It takes half that to get to the highway) This place is utterly disappointing for the money we spent. Not only will I never buy another car from here, I will never buy another Ford. Next car will be GMC where you can get a quality vehicle AND a competent service department.