Set up like any Hyatt Place this property is only about a 7 minute drive from the airport and has a complimentary shuttle that was purchased two months ago. Upon checking in I was greeted as a Diamond Elite member and offered my usual check in points or beverage amenity as well as 50% any appetizers I wanted to order. As I was at the desk I noticed a really bad odor that smelled like someone had taken a dump right in the middle of the lobby and it was disgusting! Hyatt Place normally has a distinct smell to it that is pumped into the vents that I absolutely love. Later when I went up to my room I got a text message that asked me to respond back with anything I needed and to rate my level of satisfaction thus far. At the time I gave them 3 stars and it said someone would be contacting me to discuss any issues I was having and would like to have a chance to correct them. After being on site for 3 more days and 2 more separate reservations I got the same message and only gave one star hoping to actually be contacted and I never was. If it wasn't for the smelly lobby each day and actually being contacted to discuss what the issue was I would have given this property 5 stars.