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  • We have spent thousands of dollars with Roofstar. Recently, an area over our master bedroom started leaking again. The owner, Jeff Knudson, showed up at my house (not on The date/time we had scheduled our appt.) to inspect the roof. He explained to me that this particular area would be covered under warranty and thought it should be fixed right away before further rain caused more damage. I was headed out of town for a week and Mr. Knudson said I did not need to be home, they would come and make the repairs while I was away. WRONG! Not only did they not show up, nobody called us and it has been two weeks. With all of the recent storms, we had MORE damage to our bedroom ceiling and now we need to replace a portion of the ceiling, too! My husband and I have left several voicemails for Jeff Knudson and he has not bothered to return our calls. Today, I finally got ahold of him only to be told that "I misspoke, your roof is not under warranty and I will send you a quote this evening". Really??? NO THANKS! Roofstar! Your lack of integrity and bad customer service is enough of a reason to take my business elsewhere. Your inability to keep your word, and honor what you promised in the first place, has now cost us additional money since the ceiling will need to be repaired as well. VERY DISAPPOINTED! BEWARE..do not use this company!!!!
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