I read the reviews before I wrote mine. This is long overdue as I've been there several times. If fact I was there when they first opened and they were short staff. LOL I'm laughing cause some of the reviews were poor for the staff behind the counter.
So why do I say I'm a fan. I agree with the those who love their bagels. It reminds me of an excellent Montreal bagel and possibly better? I haven't been to Montreal as of late! Nice chew, dense, tender in the middle. Perfect with some good cream cheese. I usually get the whole wheat so I can't say anything about the too much salt on the sesame ones that I read. I find it a smidge pricey but I don't go every week and make it an special occasion kind of thing.
Now I can say I've had hit and miss when it comes to service. But I am there for the bagels not for the service. This ain't no 5 star restaurant.