As a former employee of the company I was severely disappointed with my service at the North Scottsdale location. It's clear the employees are not held to a high standard. We came in on a Tuesday while the store was not busy and both the shift leader and manager seemed to like standing around and leaning on the counter for the entire restaurant to see. When our food was brought out, they completely forgot one of our meals (there was only two of us). Neither the kitchen or FOH staff knew about the salad. After waiting another 10 minutes, the salad was finally made but the shift leader proceeded to hold it at the window while talking to the manager for another few minutes before bringing it out. I love this company but I don't think I'll be returning to this location. There needs to be some serious retraining of all the employees. Serious lack of urgency and customer service.