My wife and I purchase wedding rings about a year ago. The service was good, we found what we wanted and everyone was really respectful. Months later my wife took the rings to get polished, long story short no one could ever find our extended warranty and even had to drive all the way home once to grab the paper work. This issue of the warranty not showing in the system kept coming up and was becoming bothersome. (reason for the 4 stars) Thankfully the past time we went for maintenance on the rings, we were helped by Carolyn. She was amazing, she didn't only help us get our rings serviced but went above and beyond to find out what the issue was so we didn't have to struggle next time we came in. Thanks Carolyn for reassuring us that we had made a smart decision when we shopped here.