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  • We received some coupons at work and decided to try this place out. I had never been at Samurai Sam's before, but in looked good in the pictures. Got there and when placing my order I asked a couple of questions about the menu and the cupon I had (what options I had, what else I could get...) and he take the coupon from me and says "Is only one, teriyaki meat, sauce that's it." I said okay (prob had a bad day, won't make a big deal about his attitude), and continue to order adding one more bowl to it. Every question I would ask him he would answer it as if he was scolding me, just very horrible customer service. He was older, hispanic male at the cash register, I couldn't see the name tag but he had like a gold tooth it seemed like. Got my order to go, asked for a couple of fortune cookies from the box sitting behind him when I was about to leave, and he said that my order did not come with any fortune cookies, only the kid's meal. This I just thought was outrageous, I just spent $20 for 3 bowls and 2 sodas, horrible service, and you are going to deny me of a fortune cookie, really? Really? Just a horrible experience, will not be back to this place again.
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