Trying to get a hold of the receptionist here to make an appointment is harder than trying to find Osama Bin Laden. At least Bin Laden was found, I still have yet to hear any response from this establishment.
Apparently, there's only one person you can talk to to make an appointment and she never picks up her phone. I end up playing phone tag with her voicemail for days on end. Even the service representatives at Camelback Toyota gave me business cards for other local businesses when I told them about my problem instead of trying to get hold of them.
I eventually researched on Yelp and found Penske Automotive on Hayden Rd. who took care of the huge black hole in my rear bumper in less than a week.